Scoot: M.A.R.V.I.E Customer support chatbot

M.A.R.V.I.E is a transactional chatbot launched by Scoot in 2018. The purpose of M.A.R.V.I.E is to assist customers to search for flights, display the fares and availability results as reflected on Scoot’s website and mobile app and help answer any enquires customers may have. 

I helped to produce a short video for Facebook amidst COVID-19 situation, to encourage and showcase the use of M.A.R.V.I.E and some of the problems that it can help resolve through Messenger.